Terms and conditions of purchase:
- Identification and contact information
The sale of all products presented on the elcronometro.com WebSite (hereinafter “the Web Site”) is subject to the general terms and conditions set forth below.
The use of the online purchase on the Web Site constitutes acceptance of these general conditions. However, if you have any questions about them, please contact us through the following contact details:
ENRIQUE SANCHIS E HIJOS “EL CRONOMETRO” S.A. Calle Sierpes 19; 41004-Sevilla, e-mail address elcronometro@elcronometro.com, and customer service telephone number 954 225 028.
We kindly ask you to send us your comments, suggestions, as well as any query, complaint or claim through the contact form on this Web Site and/or the contact methods indicated above.
The user declares that he/she is of legal age or emancipated and that he/she has the necessary legal capacity to act and contract on this Web Site in accordance with the conditions below, which he/she declares to understand and accept.
- Validity
These terms and conditions constitute the entire agreement between you and us in relation to the subject matter hereof and supersede any prior covenant, agreement or promise made between you and ENRIQUE SANCHIS E HIJOS “EL CRONOMETRO” S.A. verbally or in writing.
Since the terms and conditions may be updated from time to time (for example, to reflect changes in technology, our business model, our system capabilities or laws and regulations), we recommend that you visit this page regularly to take note of any changes to the terms and conditions.
The modifications introduced will not be retroactive and, once published, will become effective as of your next purchase made through the Web Site.
- Registration
It is not necessary to be registered to make a purchase on this Web Site. Although registration brings you many advantages and benefits, such as the possibility of facilitating the purchase process and modifying your personal data.
The personal data provided during registration will be stored in a database owned by ENRIQUE SANCHIS E HIJOS “EL CRONOMETRO” S.A. in order to process the orders received, as well as to make your next purchases easier and faster and for relevant or priority communications.
To be informed of the latest news we have a checkbox where you can subscribe, you will receive specific information about the product of your interest, as well as unique advantages, commercial communications or advertising.
- Product shipments and deliveries
- Delivery locations
The purchase of the products offered on this Web Site is valid exclusively in national territory (Peninsula and Balearic Islands) and EU (Euro zone).
- Delivery times and costs. The following shipping methods are available:
For standard shipments within the Iberian Peninsula and Balearic Islands (72 working hours approx.)
You will receive your order within approximately 72 working hours. We consider business days to be working days from Monday to Friday, except for official holidays marked in the official calendar.
Shipping is free of charge, it is included in the sales price as well as insurance.
For shipments within the European Union (7-12 working days)
You will receive your order within 7-12 full business days. We consider business days to be working days from Monday to Friday, except for official holidays marked in the official calendar.
Shipping is free of charge, it is included in the sales price as well as insurance.
- Prices and taxes
All product prices, shipping costs and other services are indicated in Euros and include VAT. Shipping costs are added to the final order summary before payment.
Please refer to the section “Delivery Times and Costs” for further details on costs. We will always inform you of the total price, including all taxes and other costs such as fees and possible delivery charges.
The prices shown on the website are those applicable at the time of purchase. Prices may be subject to change without notice, but changes will not affect orders we have accepted. We strive to avoid errors in information, so in the event that during the processing of an order we detect any errors in pricing, spelling or otherwise, we will inform you immediately in accordance with the provisions below.
During the order confirmation process we verify the prices. If the correct price is lower than the indicated price, you will be charged the lower amount. If the correct price is higher than the price listed on our website, we will contact you. If we are unable to communicate, we will reject your offer and notify you by email.
- Availability and validity of the offer
We strive to stock all items offered on the website. In the event that you order from us products that are not in stock, we reserve the right not to accept the offer.
You will be informed by email and any further payments will, of course, be refunded.
At what point in the ordering process do you commit to the purchase?
When you click on “Place Order” and after the receipt is displayed on your screen, you agree to make the purchase.
However, please refer to the sections “Right of Withdrawal” and “Returns”.
The cart displayed on your screen is an automated acknowledgement that we have received your purchase offer. However, acknowledgement does not mean that we have accepted your offer, and we reserve the explicit right to reject your offer after receiving automatic acknowledgement.
If we accept your offer, you will receive an e-mail with the invoice confirming that we have accepted the order.
The contract between you and us will be effective from the moment the purchase invoice is sent.
If you made a mistake when ordering, please contact our Customer Service team (Phone: 954225028, or e-mail: elcronometro@elcronometro.com ) who will be happy to help you.
However, please always be sure to check your offer before ordering. Before submitting your order, you have the ability to edit all the information you have entered, such as shipping or billing address, credit card information, or change or delete items in your shopping bag.
- Product returns
In cases where you consider that, at the time of delivery, the product does not conform to the contract, you must contact us immediately within 14 days of receipt of the shipment.
The products shall be deemed to be in conformity with the contract provided that:
- Conform to the description provided by us and possess the qualities that we have presented on the Web Site.
- Are suitable for the uses to which products of the same type are ordinarily destined.
- Have the usual quality and performance of a product of the same type that can be reasonably expected.
The commercial and/or legal warranty of the product will not be valid if failures or damages occur due to incorrect handling of the product, lack of maintenance or lack of care on the part of the user.
These are the steps you must take:
1.- Mandatory pre-processing prior to shipment
Contact EL CRONÓMETRO via e-mail at elcronometro@elcronometro.com providing us with the following information:
- Order number
- List of parts to be returned (code and units).
- Please indicate one of the following reasons for return:
- Wrong order
- Defective item
- I do not like
- Right of withdrawal
In a short time EL CRONÓMETRO will send you a label with the address and a return number, necessary for the shipment. It is necessary to print this label and attach it to the package in a clearly visible manner.
Example of etiquette:
EL CRONÓMETRO
Sierpes Street, 19
41004 Seville
Seville
Return No. ___________
2.- Packing of the goods
The parts must be sent in a closed package, in perfect condition and packed separately without rubbing or damage and if possible in their original packaging, with the warranty label attached as received. It will speed up the procedures if they are accompanied by a copy of the invoice or order.
Products bearing a seal must be returned with the seal on, without removing it.
3.- Form of transport
EL CRONÓMETRO will be responsible for the total cost of shipping the returned parts.
4.- Refund of the collection
According to EU regulations, if you have bought a product that is defective, does not work or does not correspond to what was advertised, the seller must repair it, exchange it, give you a discount or refund you the amount paid.
If you have purchased a product online on our website, you also have the right to cancel and return the order within 14 days.
Once the return has been made and after receiving your package in our warehouse, it will take us a few days to check the condition of the product and in the case of a defective product to process the return.
The reasons to declare for returned products must be some of the following: product deficiency, wrong purchase or wrong size.
- In the case of exchanging your item for another size or another item, you will have to make the return and make a new purchase.
Once we have verified that the product is in perfect condition, we will proceed to charge you back in the same form of payment with which the order was paid. If these requirements are not met, the goods will be returned to the sender.
5.- For any questions or doubts:
Contact our office by e-mail: elcronometro@elcronometro.com and if we do not reply within 48 hours, please call us at 954225028 to receive information.
ENRIQUE SANCHIS E HIJOS “EL CRONOMETRO” S.A. will not be responsible for the products until they reach its warehouse.
- Right of withdrawal.
You have the right to withdraw from the contract within 14 calendar days without giving any reason.
The withdrawal period shall expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired the material possession of the goods.
To exercise the right of withdrawal, you must send an e-mail to elcronometro@elcronometro.com indicating your decision to withdraw from the contract by means of an unequivocal statement.
To do so, you may use the model withdrawal form at the end of these terms and conditions of purchase (model withdrawal form), although its use is not mandatory.
In the event of withdrawal by you, we will refund all payments received from you, including delivery charges if applicable, without undue delay, and in any event within 14 days from the date on which you inform us of your decision to withdraw from this contract.
Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods or until you have provided proof of return of the goods.
You must return the products to us within a maximum period of 14 calendar days from the date on which you inform us of your decision to withdraw from the contract, and you must bear the direct cost of returning the products.
- Orders
The online store is open 24 hours a day. However, the store may be closed for maintenance. For your convenience, we strive to perform such work at night.
To make purchases on elcronometro.com you must be at least 18 years of age and have a credit card accepted by us. If you are under 18 years of age, you do not have the legal right to shop at elcronometro.com.
You have the right to return your order, without penalty and without justification, within 14 days from the day following delivery of the product. (See “Order Returns” and “Right of Withdrawal” above to learn how to do this).
At the moment we can only fulfill your order if the delivery address is a home or office in one of the countries listed under “Delivery Locations”. Therefore, our online store is designed to be used only by people living in the above mentioned countries. We do not ship to P.O. boxes.
We may refuse an offer or cancel a purchase in any of the following situations, without being liable for any damages or costs. In such a case, we will notify you by email prior to any action, to try to resolve the problem and return any payment made to us without deduction, in the following cases:
1.- Your payment information is incorrect or unverifiable.
Your order may have been placed for fraudulent purposes, or in connection with a crime or other illegal activity.
3.- An unintentional error has occurred on the Web Site, e.g., a payment error, etc.
4.- We have reason to believe that you are not of legal age.
5.- You do not reside in one of the countries included in “We ship to” or the order could not be delivered to the address you have provided.
Include any more?
By placing an order on our Web site, you make us an offer to purchase the products you have selected in these terms and conditions. We may or may not accept the offer at our discretion.
We can only accept offers that are made through our website or by telephone through our customer service. We cannot accept orders placed by e-mail, letter or fax.
- Fraud Check
In order to protect our customers and maintain the security of shopping online, we may perform checks on the information you provide when submitting an order. These controls may include address and payment method verification to prevent fraud.
- Methods of payment
We accept the following payment methods:
- MasterCard
- VISA
- Bizum
- Bank Transfer
- PayPal
- Deferred payment through the Aplázame platform
Please note that we cannot accept payment methods not specified above. If you try to pay by any other method, we will not be responsible for the loss of your payment or any other damage caused by your action.
- Secure purchase
ENRIQUE SANCHIS E HIJOS “EL CRONOMETRO” S.A. is committed to protecting the personal information of our customers. We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. All orders are transmitted in a coded format. To make sure your order is secure, simply check it in your web browser while you are in the order section. Most browsers use some sort of symbol to alert you to the fact that you are on a secure website. We store your shipping and billing information when you create an account with us, but that information will not be used by anyone other than ENRIQUE SANCHIS E HIJOS “EL CRONOMETRO” S.A. and third parties who provide services related to the El Cronómetro online store.
- Credit card verification number
To maintain your own security and prevent fraud, you will be asked to enter your card verification number (CVV) when paying by credit card. You can find the 3-digit number on the back of your credit card. It usually appears to the right of your credit card number.
Your CVV will not be stored in our systems and you will have to provide the number each time you make a purchase.
- Payment processing
Payment processing is the sole responsibility of the bank. ENRIQUE SANCHIS E HIJOS “EL CRONOMETRO” S.A. A. neither has nor stores any data of your card.
- Out-of-court dispute resolution
If you, as a consumer, consider that your rights have been violated, you can send your complaints through the e-mail address elcronometro@elcronometro.com in order to request an extrajudicial solution of controversies.
In this regard, if the purchase between you and us has been concluded online through our Website, in accordance with Article 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides an online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/.
- Applicable law and jurisdiction
The use of our website and contracts for the purchase of products through this website shall be governed by Spanish law.
Any dispute arising out of or in connection with the use of the website or such contracts shall be submitted to the non-exclusive jurisdiction of the Spanish Courts and Tribunals.
If you have contracted as a consumer, nothing in this clause shall affect your rights as a consumer under current legislation.
Sample withdrawal form
(this form must be completed and sent only if you wish to withdraw from the contract)
To the attention of ENRIQUE SANCHIS E HIJOS “EL CRONOMETRO” S.A. with address at Calle Sierpes nº 19; 41004. Seville – Spain and e-mail elcronometro@elcronometro.com.
– I hereby inform you that I withdraw from my contract of sale of the following property: ____________________
– Ordered on/received on (delete as appropriate) _________________
– Consumer and user name: ___________________
– Consumer’s and user’s address: ____________________
– Signature of the consumer and user (only if this form is submitted on paper) ______________
– Date: ___________________
