JAEGER-LECOULTRE CARE PROGRAM
JAEGER-LECOULTRE CARE PROGRAM
Our pursuit of excellence
Jaeger-LeCoultre is a fully integrated manufacture encompassing more than 180 crafts under one roof. From research and development to design, through assembly, decoration and adjustment, each distinct phase in the creation of a Jaeger-LeCoultre watch is carried out at the Manufacture, which is located in the Vallée de Joux in Switzerland.
This quest for excellence drives the Maison’s creativity as well as the quality of its timepieces. In addition, Jaeger-LeCoultre is constantly striving to improve customer satisfaction. Jaeger-LeCoultre, with the ambition to always provide more comprehensive and innovative tailor-made experiences to its customers, offers the Care Program maintenance program, in line with the changing needs of global customers and the desire for customized training, technical expertise and content.
Jaeger-LeCoultre’s Care Program is based on two pillars:
Highly personalized experience with information, advice and value-added services
How does it work?
Watches that are covered by the original “International Limited Warranty” at the time of their online registration in the Jaeger-LeCoultre Care Program are eligible for the extended warranty.
By registering your watch on the specialized online platform, the duration of the “International Limited Warranty” will be extended to eight years: from two to eight years for all watches and from three to eight years for Atmos watches.
The “International Limited Warranty” covers all manufacturing defects, so these conditions of applicability remain unchanged.
in-store and online services
PERSONALIZED IN-STORE SERVICES
You will have access to value-added services related to the maintenance and improvement of your specimens, such as functional overhauls and the engraving tool.
PERSONALIZED ONLINE SERVICES
You can learn every detail about the specific characteristics of your watch, its history and functions, all from our craftsmen. In addition, you will receive personalized advice on the use and maintenance of your own specimen. You will also have access to pre-configured digital tools that will allow you to personalize your watch and take care of it throughout its lifetime.
We are proud to say that our new Care Program is part of our Maison’s values, aimed at building a long-term, caring relationship with our customers.
